Terms and Conditions for CCTV Service Nepal

1. Last Updated: March 2026

   By hiring CCTV Service Nepal, you agree to the following terms and conditions regarding the installation, maintenance, and operation of your surveillance system.

    

   1. Services

   We provide professional CCTV installation, network configuration, and security maintenance services for residential, commercial, and public spaces across Nepal.

    

   2. Quotes & Payment

   • Agreed Scope: Prices are based on the specific number of cameras, DVR/NVR channels, and cabling length agreed upon during the site survey.

   • Payment Terms: A deposit (typically 30–50%) is required before procurement and installation begins. The remaining balance is due immediately upon completion of the setup and mobile viewing configuration.

    

   3. Cancellation

   • Before Installation: You may cancel before work starts for a refund (minus any specialized equipment procurement fees).

   • After Work Begins: Once cabling and mounting have started, the deposit is non-refundable to cover labor and material costs.

    

   4. Customer Responsibilities

   • Site Access: Ensure our technicians have clear access to all camera mounting points and your router/network area.

   • Network & Power: Customers must provide a stable power source and an active internet connection if remote mobile viewing is required.

   • Privacy Compliance: It is the customer’s responsibility to ensure camera placement complies with Nepal’s CCTV Procedural 2072, including avoiding private neighbor areas and displaying “Surveillance” signs.

    

   5. Warranty & Maintenance

   • Hardware Warranty: We provide a 1-year manufacturer warranty on cameras and DVRs/NVRs (brand-dependent).

   • Service Warranty: We offer a 3-month service warranty to fix any installation-related defects or connectivity issues.

   • Exclusions: Warranty does not cover damage caused by power surges, lightning, water (for indoor cameras), theft, or unauthorized tampering.

    

   6. Technical Delays

   Unforeseen circumstances such as severe weather, power outages, or existing structural/networking issues may extend the installation timeline.

    

   7. Complaints & Support

   Please report any technical glitches or hardware failures within 7 days of discovery for priority resolution.

    

   8. Changes to Terms

   CCTV Service Nepal reserves the right to update these terms to reflect changes in Nepalese law or technical standards.

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   Contact for Support: Phone: 9700590221 Email: cctvservicenp@gmail.com Location: Soltimode, Kathmandu