Privacy Policy for CCTV Service Nepal, Kathmandu,Nepal

Last Updated: 2026/03/05

At CCTV Service Nepal, we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, and safeguard your data when you utilize our surveillance and security services in Nepal.

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1. Information We Collect

We collect the following information to provide expert security solutions:

A. Personal Information

• Contact Details: Name, installation address, phone number, and email address.

• Property Details: Site location, building type, and specific security requirements (e.g., number of cameras, indoor/outdoor zones).

• Payment Information: Data required for invoicing and billing (we do not store credit card or bank credentials).

B. Technical & Video Information

• System Logs: Technical data regarding system health, connectivity, and hardware performance for maintenance purposes.

• Remote Access Credentials: Temporary credentials used only during the initial setup of mobile viewing (customer is advised to change these immediately after configuration).

• Feedback: Service reviews and performance ratings.

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2. How We Use Your Information

We use the collected data for:

• ✔ Service Delivery: Providing and managing CCTV installations and maintenance.

• ✔ Billing: Processing payments and generating invoices.

• ✔ Communication: Notifying you about appointments, system updates, and security promotions.

• ✔ Technical Support: Troubleshooting system issues and improving our hardware offerings.

• ✔ Legal Compliance: Complying with the CCTV Installation and Operation Procedural (2072/2075) and other laws of Nepal.

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3. How We Protect Your Information

• Secure Storage: All customer data and system configurations are stored in secure environments.

• No Unauthorized Sharing: We do not sell or lease your personal information to third parties.

• Data Privacy: We respect the privacy of your recorded footage; our technicians do not access your live or recorded video without your explicit consent during a support session.

• Retention: We retain project and contact information only as long as necessary to fulfill service warranties and legal obligations.

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4. Disclosure to Third Parties

We may share information with:

• Legal Authorities: If required by Nepalese law or for criminal investigations as per government regulations.

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5. Your Rights

Under Nepal’s privacy guidelines and the Electronic Transactions Act, you have the right to:

• Access & Correct: View or update your personal and system information.

• Delete: Request the deletion of your data once service and warranty periods have ended.

• Opt-out: Unsubscribe from marketing or promotional updates.

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6. Contact Us

For any privacy-related concerns or technical inquiries, please contact:

• Company Name: CCTV Service Nepal

• 📍 Address: Soltimode, Kathmandu, Nepal

• 📧 Email: cctvtservicenp@gmail.com

• 📞 Phone: 9700590221, 9851411617

Thank you for trusting CCTV Service Nepal to secure your home and business! 🛡️📹